At minimum, you will be required to enter the attorney id, claimant’s last name, SSN, Process Option, and Living Status. Entering this information will in most cases allow you to successfully upload new claims. This, however, does not guarantee the claims will be ready to review....
We are currently in the process of creating the tutorials that cover how to use Excel files by copying and pasting the data directly into the tables. In the meantime, please contact the facility’s Websupport department for detailed step by step instructions.
Generally, this function is an addition to the normal uses of the Bulk Upload tool and is not available by default. Each firm desiring to utilize this function must go through an online training webinar prior to having this function enabled. For firms that have gone through the...
No, only the Offer Issued claims can be edited using the bulk upload tool and these will not be affected. The system does not allow for claims in the Paid statuses to be edited.
The Web Service option is also available for firms that which to submit new claims, edit claims, submit supporting documents in mass using the firm’s own programmable interface developed by third party software developers. For Trust Online Web Service documentation, please...
No, once the bulk upload tool has uploaded the documents in question, there isn’t a way to correct the document type in mass. They would have to be edited on Trust Online individually.
This message generally occurs when the user is using an older version of the Bulk Upload web service references (schema). In order to resolve, complete the following steps: i. Start the bulk upload program. ii. Click the Help link. iii. Click Update References. iv. Quit and...
No, these fields are not required fields unless you are submitting a claim with a progressive injury. This means that if you are converting a non-malignant claim and wanted to file the newly converted claim as a malignant claim, then you would have to complete these fields with...